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Here are some answers to the most Frequently Asked Questions on our site.
Do you have uncertainties or insecurities about ordering? Not sure about the nature of some of our products? Questions about shipping and payment details?
Read on to find answers to those questions and more.
Q1. How long does it take to receive an order after I’ve made a purchase online?
The order fulfillment will be completed within 48 business hours from the moment of your purchase.
Your order will be shipped to your door within 5-10 business days.
Q2. Do you ship internationally?
At the moment, we are only shipping to Canada and the USA (which is great if you live in one of those countries, and not so great if you don’t).
But don’t worry – we will soon be shipping worldwide! Keep in touch so that you’re up-to-date when we finally do go international.
Q3. Are the ingredients in Eczemamedica products natural, non-GMO, vegan, and safe?
Yes, all of the ingredients in Eczemamedica products are all-natural, non-GMO, vegan, and – most importantly – completely safe.
Because our products are certified by Health Canada, you can rest assured that you are using an effective skin cream that is also safe for your body.
Q4. Where are Eczemamedica products made?
The majority of the herbs and ingredients found in our products are harvested by hand – the crafty work of Icelandic locals.
From there, the products are produced and packaged in Canada.
Q5. Are Eczemamedica products made with preservatives?
Eczemamedica is proud to say that our products are made without any preservatives.
We try to stay as close to mother nature as possible in the making of all our products, and that means leaving out various types of chemicals, including artificial additives and unnatural preservatives.
Q6. I have very sensitive skin. Can I still use Eczemamedica products?
Absolutely! One of our main goals in creating these skin products is to produce something that benefits all skin types, including sensitive ones.
Sunburns, insect-bites, and other skin conditions that cause irritation, inflammation, and overall discomfort can leave your skin feeling very sensitive. Add this on top of already having overly-sensitive skin and you need to be very careful about what kind of products you use.
We believe that mother nature gave us everything we need – and that includes natural herbs and organic ingredients to use for skincare. Just like mother nature, our products are made for everyone.
Q7. What forms of payment do you accept?
At the moment, we are accepting credit cards and PayPal as forms of payment.
Q8. What is your refund policy?
Regarding our refund policy, we offer a 30-day, 100% satisfaction-guarantee.
That means that, regardless of the reason, you are free to return items within thirty days for a full refund. Either way, we promise complete customer-satisfaction.
Q9. How can I return a purchase?
If you’d like to return a product you purchased, simply ship the product back to the company address (found on the original packaging from your purchase).
That means that, regardless of the reason, you are free to return items within thirty days for a full refund. Either way, we promise complete customer-satisfaction.
Q10. How can I contact Eczemamedica?
You can contact Eczemedica by email at info@eczemamedica.com, or by phone at (613) 670-5808.
Likewise, you can fill out the inquiry form on our contact page and we will get in touch with you within 48 business hours.
Q11. Does Eczemamedica use animal testing?
No, Eczemamedica does not use any types of animal testing for any of our products.
We stand strongly against animal cruelty and against the widespread use of animal testing for various cosmetic and skincare products. Environmental-consciousness is an important element of our organization’s moral foundation; we want to do what’s right throughout every step of the manufacturing and distribution process.
Q12. Does Eczemamedica offer a satisfaction-guarantee?
Yes, Eczemamedica offers a 30-day satisfaction-guarantee.
In other words, if you aren’t absolutely satisfied with the results within the first thirty days of use, you can return all products for a full refund.
The customer experience is of the utmost importance to us, so we want to know if and why certain products aren’t working for you. If you’re not satisfied with your purchase, get in touch with us and we’ll see what we can do. If nothing else, you’ll be able to get a full refund on your purchase.
Q13. I want to share a testimonial. Where do I send it?
If you’d like to share a testimonial for one of our products, send an email to info@eczemamedica.com.
We would love to share your testimonial on our social media platforms so others can learn about the benefits of our all-natural products!
We look forward to getting in touch.